Vehicles

Vehicle records keep the registration, ownership, odometer readings, due dates, documents, reminders, and service history together.

What vehicle records include

A useful vehicle record includes registration, make and model where known, linked customer, odometer, due dates, reminders, work logs, and related documents.

Why it matters

The vehicle is usually the centre of workshop work. Accurate vehicle data lets the team review prior jobs, understand upcoming due dates, and give better answers when a customer asks what was done last time.

How to use vehicles

Create the vehicle record as soon as the vehicle enters your workflow. Link it to the correct customer and update the odometer when completed work is logged. Use reminders for future service, NCT, tax, insurance, and follow-up.

Service history relevance

Work logs become the vehicle’s service history. The better your work logs, the more useful the vehicle record becomes for diagnostics, future estimates, and customer conversations.

Best practices

Use a consistent registration format.
Link each vehicle to the correct customer.
Update odometer readings at the time of work.
Attach documents such as invoices, inspection forms, and images to the vehicle.
Create reminders when a job creates a future service need.

Common mistakes

Leaving vehicles unlinked from customers.
Storing due dates only in notes.
Failing to update odometer readings after work is completed.